GPR Management
Doreen Bechard
Regional Director of Resort OperationsDoreen Bechard, Regional Director of Resort Operations for Grand Pacific Resorts, is an integral member of the management team, overseeing fiscal and quality issues at six resorts in California and Hawaii. In 2010, Doreen was awarded the prestigious "Leadership Award" in presented by the Grand Pacific Resorts Management Co., recognizing her outstanding contributions. Her expertise includes launching key corporate initiatives focusing on inventory management and Resort Condominiums International (RCI) contract fulfillment.
As Regional Director of operations, Doreen initiated the Sourcing of Best Practices and Implementation via Standard Procedures (SOP) program that is now an integral part of Grand Pacific Resorts' day-to-day practices. Her responsibilities include the "Going Green" sustainability initiative at all resorts and leading the Best Practices Forums for maintenance, housekeeping, safety, activities and the front office. Doreen's responsibilities include the Southern California Beach Club, Alii Kai, Villa L'Auberge, San Clemente and Carlsbad Inn properties. In addition, she was recently chosen to be the Regional Director of the new MarBrisa Resort.
Doreen combines a hands-on management approach that encourages communication with a detailed understanding of homeowner association governance, resort operations and maintaining a solid relationship with timeshare exchange companies. She has been with Grand Pacific Resorts for ten (10) years. Prior to her joining Grand Pacific, Doreen was Regional Vice President of the Pacific Region with Resort Condominiums International (RCI). She has more than twenty years' experience in the vacation-ownership industry. [Top]
Patrick Fernane
Regional Director of Resort Operations and Director of Inventory Management
Honored for his management experience, Patrick Fernane brings to Grand Pacific Resorts unique knowledge gained by working hands-on in various departments, handling different functions and responsibilities. Now Regional Director for Grand Pacific Resorts, Patrick oversees the operations at four resorts in California, including overseeing extensive ongoing construction projects. In addition to these duties, he is the company's Director of Inventory.
With more than 18 years' experience in the hospitality industry, Patrick quickly excelled in his 15 years with Grand Pacific Resorts. Starting on the front desk of the Carlsbad Inn, he progressed into ever-challenging assignments while developing an in-depth knowledge of resort operations and timeshare sales. His responsibilities included the Grand Pacific Palisades Resort & Hotel, Red Wolf Lakeside Lodge, Red Wolf Squaw Valley Lodge, and RiverPointe Napa Valley.
During his time at the Red Wolf Lakeside Lodge and its companion property, the Red Wolf Lodge at Squaw Valley, he oversaw the ground-up extensive remodel of the properties. His involvement included the implementation of budgets, funding forecasts, staff development and preventative maintenance.
Patrick also has an unparalleled understanding of water-intrusion issues, the bidding process and construction materials. His development of an incentive program for resort employees and management encouraged team members to actively participate in the success of their resort's day-to-day operation. His most recent endeavor is the management and distribution of available resort inventory on a companywide basis.
For such innovations, Patrick was honored with the national ARDY award for Administration Manager. He also was awarded the 2008 Leadership Award for Grand Pacific Resorts.
Patrick has a son, 18 and a daughter 9. [Top]
Guy Hall
Regional Director of Resort Operations
Guy Hall, Regional Director of Resort Operations for Grand Pacific Resorts is experienced in all aspects of the vacation ownership industry. Guy Hall oversees the daily operations at several Gold Crown resorts managed by Grand Pacific Resorts. Previously, he was General Manager of the Coronado Beach Resort and Carlsbad Seapointe Resorts, both Gold Crown properties known for their outstanding customer service. This reputation continues in his new role of Regional Director of Resort Operations.
Guy began his career in the lodging and hospitality industries at the distinguished Rosewood Hotels and Resorts of Dallas, Texas. His leadership and attention to detail resulted in a transfer to The Westin Mission Hills Resort, a Starwood property in Rancho Mirage, Calif.
Transitioning to the vacation ownership industry, Guy was tasked with revitalizing The Lodge at Kingsbury Crossing in Lake Tahoe, Nev. Under his skillful management, the resort was transformed into a RCI Silver Crown property.
His enthusiasm and leadership was recognized at Grand Pacific Resorts, where Guy was given other challenging assignments that led to him being honored as the recipient of the inaugural "General Manager of the Year" award in 2008.&. [Top]
Jay Anderson
Area Manager, Grand Pacific Resort Management
Jay Anderson joined Grand Pacific Resort Management in March of 1999. He has Operations Oversight for our Napa and Tahoe properties, and also leads the management team at Grand Pacific Palisades Resort and Hotel. Jay is also responsible for targeting emerging businesses opportunities and acquiring new management contracts for Grand Pacific Resort Management.
Jay has over 17 years of experience in the hospitality sector. Prior to Grand Pacific Resort Management, Jay was with Interstate Hotels and the Marriott Corporation. With Marriott, Jay chaired the Total Quality Management (TQM) team as well as the resort wide Safety Committee. He earned Manager of the Year distinction in 1997 and under his operational leadership, the resort earned "Marriott Top 5" in several categories, including "Friendly Front Desk". Jay has the distinction of opening two properties. In 1999, he was on the opening team of Grand Pacific Palisades Resort & Hotel, and in 2007 he was the opening Team Leader for Grand Pacific MarBrisa Resort, a Hilton Grand Vacation Club affiliated resort.
During his tenure at Grand Pacific Resort Management, Jay has served as General Manager for both Carlsbad Seapointe Resort and Grand Pacific Palisades Resort & Hotel. As General Manager, his responsibilities include; budgeting and financial performance, service and facilities excellence, sales and marketing support, Home Owners Association (HOA) management, Board of Directors liaison, conference services, corporate and group sales and day to day operations. Jay also served in the United States military in Germany and as a Tank Commander during Desert Storm. He attended California State University at Fresno.
Jay has been married for 15 years and has three children. He volunteers extensively as a board member on the local school site council, in Boy Scouts of America, at his local church and with Little League Baseball. [Top]
Mary Dieckmann
Director of Owner Loyalty
Known for her attention to detail and personalized customer service, Mary Dieckmann directs Owner Services for Grand Pacific Resorts. Her responsibilities include increasing owner satisfaction, creating programs that re-engage owners to use their timeshare, and the development and enhancement of owner communication and education programs.
Mary joined Grand Pacific Resorts in 1992 as Resort General Manager for the opening of the Coronado Beach Resort in Coronado, California. She maintained the resort's efficient operation during and after the acute sales period. It was at the Coronado Beach Resort that Mary's attention to detail flourished, leading the resort to Gold Crown status while keeping owner delinquency below 2 percent.
In 1997, Mary was promoted to Regional Director of Resorts. Since then, she has provided oversight and guidance for the daily operations at several Grand Pacific Resorts, including Carlsbad Inn, San Clemente Cove, Southern California Beach Club, Grand Pacific MarBrisa and Indian Palms Vacation Club in Southern California, California Vacation Club in Napa Valley, as well as Red Wolf Lakeside Lodge, Red Wolf Squaw Valley, and Cedar Glen Lodge in Lake Tahoe. Her responsibilities included oversight of the resort's day-to-day operations, financial performance, long-term reserve project planning, inventory management, preventative maintenance, guest services, employee satisfaction and growth opportunities.
Mary serves on several Boards of Directors and works closely with the Boards of many of the Grand Pacific properties. She currently serves as Vice-President for Carlsbad Seapointe Resort and California Vacation Club and Secretary/Treasurer for Grand Pacific Palisades.
Mary has worked closely with RCI, II and Hilton Grand Vacation Club, three of the largest exchange companies in the timeshare industry. She is valued for her overall knowledge of the timeshare industry and has been invaluable in the development of new programs and services for Grand Pacific. [Top]
Debra Gibson-Cedola
Sr. DesignerDebra Gibson-Cedola, Sr. Designer for Grand Pacific Resort Management has 20 years experience in all phases of design, including project management, sales, commercial and residential design and space planning. She actively oversees design and project management for Grand Pacific Resorts properties and projects. Working as a team she was the recipient of the IIDA Calibre Design award for inspirational space planning and design at UCSD Cancer Center. She earned a certificate of Design from the Design Institue of San Diego.
[Top]
Kelly Lawrence
Purchasing ManagerKelly Lawrence, Purchasing Manager for Grand Pacific Resorts has 25 years of purchasing, buying and project management experience, 20-plus of those years in the hospitality industry. She manages the purchase and expedition of product for new construction/development, renovations, replacement as needed for 14 resorts under the corporate umbrella. She initiates the RFP process for multiple quotes, develops budgets, set standards for all resorts and administers the Buy Efficient purchasing program.
[Top]
Harvey Riddle
Regional Maintenance Manager Harvey Riddle, Regional Maintenance Manager for Grand Pacific Resorts has over 18 years experience in all phases of building operations involving mechanical, electrical, air systems and various types of HVAC systems. He oversees the Managers of Maintenance for all the GPR resorts and the bidding process for resort specific projects. He was instrumental in obtaining a new state-of-the-art reserve study that link to reserve funding forecasts. Prior to joining Grand Pacific Resorts, Harvey was Manager and Engineer for Equity Office, The Plaza at La Jolla Village in San Diego.
[Top]