Timeshare Operations Management Solutions

Resort/Hotel Operations Management Administrative Reporting Amenities and Guest Services Annual Business Planning Reserve Funds Information Technology

Everyone knows the importance of first impressions. No matter how beautiful the resort, if the front desk staff doesn't smile and make the owners and guests feel at home, the resort has missed making a positive impression. Let us help you develop your resources, building a better relationship between you and your owners and guests. We see the bigger picture without losing sight of the day-to-day details, tailoring our services to each resort's unique operation and management requirements.

Resort/Hotel Operations Management

• Front Desk operations
• Housekeeping
• Recreational amenities
• Maintenance of units, facilities and grounds
• Landscaping
• Site inspections, quality assurance, preventive maintenance programs
• Reserve study analysis and reserve work implementation
• Vendor, contractor negotiations, bid evaluation and accountability
• Emergency preparedness
• Owner services  [Top]

Administrative Reporting

• Organizes and participates in special project committees
• Printing and mailing of newsletters
• Management assistance and training, as needed
• All owner master file maintenance
• Employee training and organizational development
• Enforce all CC&Rs, Bylaws, and Rules & Regulations
• Review all contracts and agreements for cost effectiveness (i.e., utilities,insurance, telephone)
• Revenue generation: rental program and inventory management
• Insurance and risk management  [Top]

Amenities and Guest Services

• Recreational amenities
• Retail, gift shop operations
• Social activities - on and off-site family fun  [Top]

Annual Business Planning

• Objectives and performance criteria
• Strategic path definition
• Contingency planning
• Preparation of annual operating budgets
• Financial feasibility studies  [Top]

Reserve Funds

• When to replace it
• What to replace it with
• Cost of replacement
• How to set maintenance fees
• Multi-resort purchasing power - full-time purchasing staff
• Purchasing and design  [Top]

Information Technology

• RDP (Front Desk Operation Management Software)
• Reserve software

Utilizing the power of technology is the key to your success; not only will it better serve you, but it will better serve your customer. We can help develop your IT system from the ground up, or work with your existing system.  [Top]